This Delivery/Return policy defines procedures specific to Mission Research GiftWorks, CRMbrella, MissionResearch.com, and affiliated Mission Research Web servers (referred to collectively as "Mission Research websites and products").

Once your order has been received and processed, you will be emailed instructions for downloading and installing the software and a software key to enter into the installed software to enable your purchased version.

If you are not 100% satisfied with this Software, Mission Research's entire liability and your exclusive remedy shall be one of the following:

(a) If you purchased the Software through a retail store or directly from Mission Research or other Mission Research-authorized distribution channel, either (1) return of the Software within thirty (30) days of purchase to the store where purchased with a dated receipt for a full refund (If the store is unable to issue a refund, then return the Software with a dated receipt within thirty (30) days of purchase to Mission Research Returns, P.O. Box 8075, Lancaster, PA 17604-8075 for such refund); or (2) return the Software within thirty (30) days of purchase, with a dated receipt to Mission Research Returns at the above address for replacement of defective disks. After thirty (30) days from the date of purchase, if the disks are defective and you would like replacement disks, so long as the version is still commercially available, you may obtain a replacement by sending your defective disks and a check for the applicable amount, plus applicable tax, to Mission Research as follows: twenty dollars ($20) for the first replacement disk, plus forty dollars ($40) for the additional replacement disk bundle.

(b) If the Software was pre-installed on your computer when you bought it, or if disks came packaged with your computer at no extra charge, and the Software is defective or was installed improperly, you may obtain replacement disks from the company that manufactured your computer, at its option, by sending your request stating the nature of the problem, plus a copy of your dated receipt for the computer on which the Software was installed, to the manufacturer of the computer.

(c) If you obtained the Software by downloading it on your computer, and the Software did not install properly, contact the provider of the download site.